How do I get my Direct Express card unblocked?
Unfortunately, you cannot unlock your Direct Express card online. If your Card has been locked for whatever reason; you will need to call Direct Express customer service at 888-741-1115. Customer service will verify your identity and then unlock your Card, which you can then use immediately.Nov 7, 2021
Why is my Direct Express card blocked?
When Direct Express detects that there have been suspicious transactions on your debit card, they may temporarily block all new transactions on the card until they speak with you to determine what is going on with the card.
How do I reactivate my Direct Express card?
You cannot reactivate an old Direct Express card. If you reported it lost or stolen, and it was deactivated, the only thing you can do is wait for your new card to arrive in the mail. If the card expired, a new one should have been automatically sent to you.
How do I speak to a person at Direct Express?
Call One of These Direct Express Numbers to Speak To a Live Person. To contact Direct Express customer service, call the Direct Express phone number on the back of your card (1-888-741-1115). For TTY, call 1-866-569-0447. The International Collect Direct Express phone number is 1-765-778-6290.
How long does it take for a card to unlock?
The time taken to unblock your card in such cases can range between 48 hours and 5 working days, depending on the card issuer. Apart from the above instances, you might need to block your card due to reasons like card-frauds, thefts, etc.
Can my Direct Express card be garnished?
If your benefits are loaded onto a Direct Express card or into another prepaid account, they are automatically protected from garnishment just like money in a checking account. government debts such as back taxes or federal student loans, and debts for child or spousal support.
Can I activate Direct Express card online?
You can also activate your Direct Express card online. Visit the Direct Express website, enter your card information, and click the “activate/register” button. As a new user, you will be required to enter your card information, social security number, and email address.
How do I order a new Direct Express card?
If your card was lost or stolen, you will need to call Direct Express customer service at 888-741-1115, and your card will be replaced upon request. You get one free card replacement per year. After that, you are charged a $4 fee. If your card is about to expire, you will automatically be issued a new card.