Help Desks/Support Desks are the central area for end user support. Being able to meet and exceed customer expectations requires ongoing evaluation of the Help Desk/Service Desk. Add the Wireless Telecom help desk or service desk to this complexity and the task can seem overwhelming. So how should you be assessing your Help Desk/Service Desk and should you outsource?
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AOTMP indicates that providing support alone to the wireless user base does not ensure an effective help desk. Key metrics should be identified and monitored such as resolution and satisfaction. Without these key metrics in place, it is more difficult for the enterprise to make informed decisions for increased efficiency and effectiveness.
The modern office needs the flexibility to be able to expand as your business grows. With modular bench desks, additional desk space is simply a matter of purchasing additional units, usually with shared components to reduce costs, then simply adding them to your existing desk layout. The side by side design of bench desk systems ensures that the maximum number of workstations can be utilized in your office space for maximum efficiency.
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